While following up with customers after a project takes a little time, it can provide significant benefits for your business.

Why check in with homeowners to ensure they’re satisfied with the results of your work and the experience of working with your company?

It will help you:

• Demonstrate that you care about your customers, thus earning their trust—and their repeat business.
• Gain qualified leads through positive word-of-mouth referrals from satisfied customers.
• Get feedback that will help you improve aspects of your business and address issues promptly.

Moreover, post-project follow-up can set you apart from your competitors AND pave a natural path for asking your satisfied customers if they’ll consider leaving an online review on Google or social media (where many people go first to check if a contractor is reputable).

So, consider reaching out to your customers after completing the job! By showing that you welcome their ideas and observations, you’ll win their loyalty, build long-term relationships, and achieve a reputation for running a responsible and trustworthy business.