Tips for Giving Customers Value and Gaining Referrals

A job well done isn’t the only thing customers consider before recommending contractors to their friends, family, and neighbors.

Here are some quick tips for adding value and gaining customer confidence:

  • Dirty hiking boots Sweep up—Clean up after yourself, so you’re not leaving unsightly debris on your customer’s property.
  • Stay off the lawn—Do your best to minimize where you tread on your customer’s landscape while you’re working on a project.
  • Wear booties—If a job takes you indoors, protect your customer’s flooring and carpet from dirt and mud by wearing shoe covers before entering the house.

Pay attention to the little “extras” and you’ll better your chances of standing out from your competition.