{"id":1446,"date":"2024-09-25T15:16:09","date_gmt":"2024-09-25T19:16:09","guid":{"rendered":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/?p=1446"},"modified":"2024-09-25T15:16:09","modified_gmt":"2024-09-25T19:16:09","slug":"dont-underestimate-the-power-of-overdelivering","status":"publish","type":"post","link":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/2024\/09\/25\/dont-underestimate-the-power-of-overdelivering\/","title":{"rendered":"Don\u2019t Underestimate the Power of Overdelivering"},"content":{"rendered":"<p class=\"p1\"><span style=\"color: #488ba6;\"><b><a href=\"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-content\/uploads\/2021\/03\/CustomerPhoto.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-1105\" src=\"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-content\/uploads\/2021\/03\/CustomerPhoto-300x147.jpg\" alt=\"\" width=\"300\" height=\"147\" data-size=\"720x352\" srcset=\"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-content\/uploads\/2021\/03\/CustomerPhoto-300x147.jpg 300w, https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-content\/uploads\/2021\/03\/CustomerPhoto.jpg 720w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/> <\/a>People often think of overdelivering as an expensive way to add value. But setting yourself apart doesn\u2019t have to be costly or complicated. <\/b><\/span><\/p>\n<p class=\"p3\"><span style=\"color: #658c64;\"><span class=\"s2\"><b>1. <\/b><\/span><b>Set Clear, Realistic Expectations <\/b><\/span><\/p>\n<p class=\"p4\">When meeting with a customer, discuss the project details and address potential challenges. Being upfront about what your customers can expect creates a baseline you can then strive to exceed.<\/p>\n<p class=\"p3\"><span class=\"s2\" style=\"color: #658c64;\"><b>2. <\/b><\/span><b><span style=\"color: #658c64;\">Keep Your Customers in the Loop<\/span> <\/b><\/p>\n<p class=\"p4\">By communicating with homeowners throughout the process, you\u2019ll be better able to manage their expectations and give them peace of mind even when circumstances change. How you handle challenges can make or break the project in your client\u2019s eyes. Focus not on the problem but on providing a revised plan to overcome the setback.<\/p>\n<p class=\"p5\"><span class=\"s2\" style=\"color: #658c64;\"><b>3. <\/b><\/span><b><span style=\"color: #658c64;\">Go the Extra Mile\u2014in Small Steps<\/span> <\/b><\/p>\n<p class=\"p4\">Something as simple as calling the customer after you complete a project to see if they have questions, sending a thank-you note, or leaving a small gift behind can make you memorable.<\/p>\n<p class=\"p6\"><span style=\"color: #488ba6;\"><b>The Rewards of Overdelivering <\/b><span class=\"s3\"><b><span class=\"Apple-converted-space\">\u00a0 <\/span><\/b><\/span><b> <\/b><\/span><\/p>\n<p class=\"p4\">Overdelivering doesn\u2019t require an extraordinary effort\u2014just an extraordinary commitment to clarity, communication, and a willingness to go a little further. It\u2019s a sure-fire way to earn repeat business and word-of-mouth referrals.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>People often think of overdelivering as an expensive way to add value. But setting yourself apart doesn\u2019t have to be costly or complicated. 1. Set Clear, Realistic Expectations When meeting with a customer, discuss the project details and address potential challenges. Being upfront about what your customers can expect creates a baseline you can then&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1446","post","type-post","status-publish","format-standard","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-json\/wp\/v2\/posts\/1446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-json\/wp\/v2\/comments?post=1446"}],"version-history":[{"count":1,"href":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-json\/wp\/v2\/posts\/1446\/revisions"}],"predecessor-version":[{"id":1447,"href":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-json\/wp\/v2\/posts\/1446\/revisions\/1447"}],"wp:attachment":[{"href":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-json\/wp\/v2\/media?parent=1446"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-json\/wp\/v2\/categories?post=1446"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.homesteadoutdoorproducts.com\/blog\/wp-json\/wp\/v2\/tags?post=1446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}